Refund Policy
Cancellation
Orders may be canceled before they are shipped. If your order has not yet been dispatched, you are eligible for a full refund.
Once an order has been shipped, it can no longer be canceled.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused
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The item must be in its original condition
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The item must be in its original packaging
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Proof of purchase is required
Please do not send your purchase back to the manufacturer.
Customers are responsible for return shipping costs unless the item is defective or incorrect. We do not charge restocking fees.
To initiate a return, please contact us at:
info@detailandshop.com
Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original method of payment within a reasonable number of business days.
Late or Missing Refunds
If you have not yet received your refund:
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Check your bank account
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Contact your credit card provider
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Contact your bank, as processing times may vary
If you have done all of the above and still have not received your refund, please contact us at:
info@detailandshop.com
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We will resolve the issue as quickly as possible.